This ice-maker makes ice, only not cube-sized ice that fits in a glass. Instead it makes blocks of ice 5" x 7". If you want the smaller ice pictured in the brochures, you'll need to hammer the blocks repeatedly with a strong ice scoop or other tool. (No, my machine isn't malfunctioning. The manual says, "Do NOT attempt to adjust the machine to release individual cubes."). As to quiet operation, each 5" x 7" block of ice falling into the bin is enough to wake an entire family.
This product has produced what it says it will and we are happy with it.
Sold this item to a client and they cant get over how easy the installation was and how quickly the ice was produced.
I've been buying this product for couple times, and I'll keep buying it!
This has been a wonderful product. A must have for our industry.