The ordering of the Ice Machine was simple. The processing of the purchase was easy. The notification of the shipping of the item was timely. The shipment arrived on time. The product works as expected. The whole purchase was very good.
I had to replace my old Ice-O-Matic, and after researching the various brands and options, and talking with FSW customer service, I decided to stay with the Ice-O-Matic brand. Though this unit is rated for 300 pounds per day less than my old model, it is keeping up with production just fine. The other great feature is the exhaust on top instead of the side. This allows us to put up next to wall in a tight spot we have. We sell purified water, so the water we use is very clean and the ice comes out crystal clear. Very happy with my purchase and the assistance I received from the knowledgeable staff at FSW.
I purchased this machine a few weeks ago, and after many searches for the best price, Food Service Warehouse had the best price with excellent reviews. I received my Ice O Matic very quickly and it matched the description exactly. This ice machine makes the sonic style ice, which my whole family loves. Love this machine. Would recommend this ice maker to anyone in the market to purchase one.
The machine is running wonderfully. Haven't had any issues with delivery or installation. Just wish the base was taller so we didn't have to reach down so far.
This ice-maker makes ice, only not cube-sized ice that fits in a glass. Instead it makes blocks of ice 5" x 7". If you want the smaller ice pictured in the brochures, you'll need to hammer the blocks repeatedly with a strong ice scoop or other tool. (No, my machine isn't malfunctioning. The manual says, "Do NOT attempt to adjust the machine to release individual cubes."). As to quiet operation, each 5" x 7" block of ice falling into the bin is enough to wake an entire family.