I needed to replace the Ice-O-Matic filter in my restaruant. FSW had it in stock and delivered very fast. I will order from FSW again.
We installed a GE Monogram ice maker when we built out home in 2007. It failed a few weeks ago and was going to cost too much to repair so we went shopping. After a lot of research we settled on the GEMU090 because the size was right and we wanted nugget ice. I was very pleased with the customer service I received from FSW. The machine arrived in two days as promised.The machine was relatively light and easy to maneuver into place. I have a gravity drain so that hookup was simple. The water supply inlet is on the top and my old one was on the bottom. This meant that my hose was now too short and I had to replace the supply line. Not a big deal. All of the copper connections were included with the machine to connect a standard water supply line. The machine literally started making ice within 7 minutes of connecting it and powering it on. The initial ice was gray in color but the book told us to expect that. We scooped that out and then it cleared up. My ice tasted a bit like the vinyl hose I used but I expected that as well. That has also cleared as I expected. The machine is quiet and the ice is great! My only critiques are the lack of a front flap that prevents you from spilling ice as you scoop it out. Secondly, the lack of a light inside. For the price, I would expect a small LED light to illuminate the interior of the machine. Not show stoppers but simply personal preferences. I am VERY happy with the machine and the purchase process.
The ordering of the Ice Machine was simple. The processing of the purchase was easy. The notification of the shipping of the item was timely. The shipment arrived on time. The product works as expected. The whole purchase was very good.
I had to replace my old Ice-O-Matic, and after researching the various brands and options, and talking with FSW customer service, I decided to stay with the Ice-O-Matic brand. Though this unit is rated for 300 pounds per day less than my old model, it is keeping up with production just fine. The other great feature is the exhaust on top instead of the side. This allows us to put up next to wall in a tight spot we have. We sell purified water, so the water we use is very clean and the ice comes out crystal clear. Very happy with my purchase and the assistance I received from the knowledgeable staff at FSW.
I purchased this machine a few weeks ago, and after many searches for the best price, Food Service Warehouse had the best price with excellent reviews. I received my Ice O Matic very quickly and it matched the description exactly. This ice machine makes the sonic style ice, which my whole family loves. Love this machine. Would recommend this ice maker to anyone in the market to purchase one.