This was the first commercial over that I have bought for my small tasting room business. It rattles and doesn't hold the heat well. I have to set the temp 100 above what something calls for because the thermostat is not accurate. The racks just sit on the runners and will fall out if pulled too far. I guess you get what you pay for.
I've only owned this toaster for a little over a year and a half and it's already had two major malfunctions that prevent the toaster from working. the first malfunction happened within a year, so the (really slow) repair was at least covered under warranty. Now, another issue 4 months later has kept the unit on the shelf ever since because it's not under warranty any longer and the market rate for repairs is $100 an hour plus parts. I bought a cheap $100 backup unit the first time this one went down, and at this point it has been working for longer without issues than this $500 overpriced unit did. Don't buy it. There's a reason they're not advertising a great manufacturer's warranty...
I upgraded from a very small toaster that held about 3 sub rolls at a time. This one holds roughly 12 for me. The legs seem a bit cheap but the overall quality of the oven is fantastic.
I own a catering company so was very excited about this oven because its small and compact to travel with and plugs into normal outlet. I love the oven and the way it functions but the cheap plastic long legs are fragile and tipsy. You cant even scoot the oven on the counter to move it with out the legs bending. I am sure they will snap in no time. The other thing not really thought out is the inside light protrudes outward so the middle rack does not slide in right. It bumps up against the plastic light cover because it sticks out to far.
Unit is well built of quality materials. Thermostat seems to be off - 375 degrees won't fry bacon, have to turn up to 420 degrees. Heat distribution is not even on griddle surface. Center is hot with edges a lot cooler. A strip of bacon laid across the center will burn in the middle and remain uncooked on the ends. Disappointed. Have only used twice. Will try preheating a longer time - perhaps the temperature on the heavy cast iron griddle plate will even out. Have had better performance with $39.00 consumer griddles. Cast iron griddle plate did season nicely and seems to be fairly nonstick.