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Restaurant Management & Operations
How to Manage a Restaurant and Direct Daily Operations
Restaurant Operations in Your Commercial Kitchen
Studies show that over half of all restaurants fail within the first three years after opening. Running a successful food service operation requires a significant commitment.

To achieve profitability, restaurant owners and operators need to match their passion for food with a passion for learning the mechanics of business.
Putting the Customer First
When thinking back to a positive dining experience, guests often remember a friendly, courteous server more vividly than the food they ordered.
Top Ten Lists
Our Top Ten lists will help give you critical insight into a varierty of restaurant management topics.
Restaurant Management
Getting Started
The restaurant industry is not always gentle. Learn about the competition you may face, be prepared for the risks involved and learn how to keep your operation running smoothly by using the guidelines in the following articles:
  • Overview of Different Restaurant Types
    Different kinds of restaurants offer different service styles and varied kinds of challenges. Learn about the many varieties of restaurants and the advantages and opportunities present with each type of restaurant.
  • Roles in the Restaurant
    These charts describe the people who work in a restaurant. The charts describe the main responsibilities and requirements for workers in a fine dining restaurant, a casual restaurant or a fast food restaurant.
  • How to Determine What Staff You Need
    Before making any hiring decisions in the restaurant industry, it helps to assess your operation’s needs and budget. With the right plan in mind, you can go about finding the people who help make your restaurant a success.
  • How to Develop a Restaurant Employee Handbook
    Managers should develop an employee handbook to educate workers about policies and procedures, maintain high standards of behavior and protect employee safety.
  • Managing Operational Risks
    Running a restaurant is risky business, plain and simple. Learn about some of the ways you can cut down on the operational risks you face as a restaurant owner or operator.
  • How Not to Fail at Running a Restaurant
    A handful of great recipes and a dream are only two minor ingredients for a successful restaurant. Know the industry and prepare yourself as much as possible before jumping in head-first.
Key Strategies
To truly be successful in restaurant operations, it is crucial to familiarize yourself with a variety of important aspects of the business. Focusing on these key strategies can help strengthen your business and improve your chances of success.
Restaurant Accounting
Food & Inventory Management
Managing your inventory appropriately will help keep your business running smoothly and assure a positive cash flow. Learn tips and tricks for handling handling your inventory with care.
Accounting Basics
Great recipes are only one aspect of a great restaurant. Business skills and financial know-how are absolutely critical to a successful restaurant. Brush up on your knowledge or educate yourself on a variety of financial topics.
  • Basic Restaurant Accounting Concepts
    Restaurant businesses need to make money to survive, and in order to make money, restaurant owners, operators and managers need to know basic restaurant accounting systems to control cash-flow, reduce losses and maximize their profits. Learn more about basic restaurant accounting information in this article.
  • The Restaurant Profit and Loss (P&L) Statement
    A restaurant’s profit and loss statement, or P&L, is much like an income statement for the restaurant. This document is an essential report used to summarize income, expenses and inventory, illustrating a restaurant’s total profits and losses over a period of time.
  • Restaurant Cost of Good Sold (COGS) Made Simple
    Cost of Good Sold, or COGS, represents the expense the restaurant incurs for the inventory used in a given time period. Managing COGS is essential for minimizing losses and making a profit in any restaurant.
  • Restaurant Taxes
    Restaurant owners owe taxes on many aspects of their operation, including property, payroll and tips. This article outlines owners’ obligations for the major types of restaurant taxes.
Financial Management
One of the most important tasks in restaurant management is to keep accurate financial records of your costs. Keeping expenses in check will aid managers in budgeting funds and guarding profits.
  • Tips for Creating and Using an Annual Budget
    Your annual budget keeps you aware of the expenses and income your operation sees on a monthly basis. Create an annual budget to maintain your finances and plan for the future.
  • How to Price Restaurant Menu Items
    Your restaurant’s menu prices directly affect your restaurant’s profitability, so it is important to spend time to get it right. Follow the guidelines in this article to reap the most benefit from your menu pricing decisions.
  • Controlling Food Cost in the Restaurant
    Food cost is usually the biggest expense in the restaurant. Without controls in place, this expense can get out of control and damage your profitability. In this article, learn some common ways that restaurants control their food costs.
  • How to Control Labor Costs
    Labor is an operational expense in any restaurant. Learn to control your labor cost by improving worker productivity and mindfully scheduling employees to stay within your budget.
  • Employee Wages and Benefits
    Restaurant employee wages and benefits can vary from restaurant to restaurant. If you are a manager hiring people for the first time, or simply assessing wages in order to make changes to your current payroll, check out the average national statistics.
  • How to Choose a Payroll Service Provider for Your Restaurant
    Employees in any business want to know they will be paid accurately and on time. Choose a payroll service that will set your mind at ease and let you manage the business. Learn how in this article.
Cash Handling
Procedures for handling cash are an important aspect of financial management in any restaurant. Workers dealing directly with cash must learn proper procedures in order to keep track of incoming money, maintain accountability and avoid major overages or shortages.
Employee Management
Hiring Practices
Restaurant Employment and Labor Laws
In any place of work, staying knowledgeable and compliant with employment laws and labor laws is crucial. Learn more about the law and how to run your restaurant business accordingly.
Restaurant Management
& Operations Glossary
Find out the meaning of terms used throughout this section in this easy-to-use glossary.
Managing the Employee
As a restaurant owner or manager, your employees are one of your biggest assets. More than simply labor, these people are the operators and ambassadors of your business. Learn more about how to make the most of your staff with great hiring skills, clear expectations and responsible management.
  • How to Make a Restaurant Schedule
    A restaurant staffing schedule outlines the employees who will work the daily shifts. It also helps manage labor costs and track sales. Make a restaurant schedule to help your operation function as smoothly as possible.
  • Reduce Staff Turnover and Improve Employee Retention
    Employee turnover is a constant concern for many restaurant owners and operators. Learning to retain key employees can improve your business—and expenses—significantly.
  • Managing Employee Meals
    Many restaurants offer their employees meal benefits as an added incentive. Learn the best ways to manage the cost and practice of offering this employee benefit.
  • Restaurant Server Training Guidelines
    Restaurant servers are the most successful when they have the proper training and support from their managers. Use these guidelines to outline an initial training program for newly hired servers, as well as ongoing training for continued support.
  • How to Prevent Employee Theft
    Up to three percent of annual sales in the average restaurant are lost due to insider theft. Learn how to secure cash and prevent theft in your restaurant before it becomes a problem.
  • Employee Discipline and Reward System
    To maintain order and accountability, managers need to establish a discipline and reward program for employees. Proper policies will maintain high standards and promote a better workplace.
  • Resolving Employee Conflicts
    Despite your best intentions, not every employee you hire will get along with everyone else. When conflicts arise amongnst workers, employ resolution techniques before taking drastic action.
  • Managing Problem Employees
    Despite your best intentions, not all employees are worth their weight in gold. Educate yourself on prevention and resolution techniques to restore harmony and avoid losing workers.
  • How to Terminate Restaurant Employees
    As a restaurant manager, it is important to have a set of policies as well as a discipline system in place should an employee need to be terminated. Learn how to handle letting an employee go.
  • The Importance of Restaurant Staff Uniforms
    Restaurant uniforms, though not always appreciated, are an important way for guests to identify employees. They are also important for maintaining a level of professionalism and cleanliness.
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