Good managers do not appear overnight. Sometimes, restaurant managers need instruction and practice in order to effectively run the business, supervise employees and satisfy customers. The following top ten list suggests ways in which restaurant managers can improve their business:
Manage Costs Effectively
In order to run a successful business, the managing costs are critical. These include labor, food and waste. Keeping an accurate record of all costs and losses can better help managers budget future funds and protect profits.
Successfully Market Your Concept
In order to bring in more business, managers are responsible for promoting the brand. Learn the best ways to market to your area and implement marketing strategies whenever possible.
Manage Product Quality
Simply by opening their doors, restaurants are promoting the quality of their food and service. Be sure to follow through and offer the best quality products possible. Enforce food preparation procedures, food storage standards and presentation quality at all times.
Deliver Superior Service
Guest service is one of the most important objectives of any restaurant. For staff members who have contact with guests, be sure to train and model superior customer service at all times, from their arrival to their departure.
Manage Time Wisely
Restaurant managers have a lot on their plate. A good manager must learn to balance their obligations to avoid burnout and keep the business running smoothly. Budget time for scheduling, inventory, ordering, receiving, helping on the line and the myriad other duties throughout the work day.
Create a Positive Work Environment
Do what you can to create a positive environment where people feel they can trust one another and work together. Hire quality people, get to know them and treat them fairly. Focus on balancing fun with hard work in order to create a positive environment.
Motivate the Team
Learn about what motivates your employees. Use contests, games, food, prizes and other incentives to encourage the team to get excited about running a strong shift. Motivation keeps people upbeat, productive and happy.
Set the Example
You may not realize it, but your employees are watching everything you do and say. You set the example for acceptable behavior in your restaurant, so make sure it is a positive one.
When the disciplining of an employee becomes necessary, refer to the policies and procedures outlined in your employee handbook. Be sure that your employees are made aware and are familiar with these rules. It is also important to maintain consistency and fairness when dealing with inappropriate or unprofessional behavior.
Remember to identify when employees deserve rewards due to high achievement or consistently great work. Praise employees in front of their peers when appropriate, and be sure to consistently recognize those who perform above standards. A few words of encouragement can go a long way!