Food Service Warehouse
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Charges and Authorizations

Once you place an order with FSW, we will run an authorization on your credit card for the amount of the order. This authorization is how your bank or credit card issuer communicates to us as to whether the card used is valid and adequate credit is available. If you look at your bank or credit card account online during this process, you may see that the sale is "pending". This is not the charge; it is only the authorization request. However, the amount of the funds being held for authorization may reduce the amount of credit available during this process. Your card will only be charged once your order is reviewed and processed by our staff.

It's important to take note that the length of time an authorization is held is decided by each individual financial institution. If you have any questions regarding an authorization, please contact the issuing financial institution of your card.

FSW will charge your credit card at the time your order ships. If your order includes several shipments, your card will be charged the total amount at the time of the first shipment.

Check Payments

Please call our Sales team at 1-877-877-5655 to place an order by check. The check must be issued from a U.S. bank; we do not accept international checks of any kind. Upon receipt of the check, we will verify with your bank that the account is active and funds are available, prior to processing your order. There may be a waiting period of up to 12 business days as your check clears prior to processing your order, if we are unable to verify information on your account.

Credit Card Payment

FSW prefers that all online orders be secured with a credit card payment. We accept Visa, MasterCard, American Express and Discover. All orders undergo a screening process to verify purchases are authorized by the cardholder. We will contact you if we require further information to process your transaction.


FSW lists all prices in U.S. Dollars. If you are ordering form outside of the United States, the conversion of funds to your local currency will be reflected in your credit card statement. The rate of exchange will be determined when the item ships, not when the order is placed. Your credit card issuer may charge an additional currency conversion fee. If you have questions about this additional charge, please contact your financial institution.


Sometimes buying new equipment is a little out of reach, that's why FSW offers a leasing program through a third-party lender to qualified candidates. If you are interested in leasing your next equipment order, begin by calling our Sales team at 1-877-877-5655 to get a quote on your order. Then, visit the online Financing Center to apply.

Prepaid Credit Cards

In most cases, prepaid credit cards are accepted for payment. It's important to note that different credit card companies have separate policies for the hold time on authorizations. If you have any questions about how authorizations work with your prepaid card, please contact the issuing credit agency.

Purchase Orders

FSW does not accept purchase orders online. In some cases, purchase orders can be accepted for large account customers. If you would like to know if you qualify for buying via purchase order, please call our Sales team at 1-877-877-5655.

Wire Transfers

FSW will accept payment via wire transfer. If you would like to pay for an order by wire transfer, please call our Sales team at 1-877-877-5655 for assistance. This is the preferred method of payment for customers located outside of the US.


All return requests are subject to approval. No returns will be accepted or credited without prior authorization from

  • All return requests must be made within 30 days of delivery.
  • To verify you are eligible to make a return, please contact Customer Service at: Toll Free 1-877-877-5655.
  • Unauthorized returns will not be issued credit and will be returned to the shipper. Shipping/freight charges may be assessed at our discretion.
  • We will explain your options and issue a Return Authorization (RA) number if eligible. Returns will not be processed without a valid RA number from our Customer Service Department.
  • Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.
  • We cannot accept returns for any used merchandise; no exceptions.
  • Returns resulting from customer order error will be charged a minimum 30% restocking fee and freight charges both ways.
  • All fees will be deducted before a credit or refund is issued.
  • No credits will be processed for a return until we have confirmation that the item has been received and is in unused and new, sellable condition. Credits will be issued within 45 days after receipt of the returned merchandise.
  • Special order, custom items and cut-to-order items cannot be returned.

All of our products come with the standard manufacturer's warranty.


Shipping Charges

The shipping charge is calculated within our system based on the dimensions, weight, freight class and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.

  • Free Freight: (FSW) offers free freight on a select set of items, as indicated on each product. This offer applies only to the 48 continental states and includes basic delivery charges. Expedited shipping or shipping to Alaska, Hawaii or areas outside of the US will not qualify for the free shipping promotion and will incur additional charges.
  • Standard Delivery: All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a "semi-truck high" receiving dock, or own a forklift, you must request a liftgate delivery service at the time of purchase. Liftgate fees are not included in free shipping promotions
  • Liftgate Delivery: This service is available for an additional $79.00 during the order checkout process. A liftgate will lower the goods from the truck to the ground, and you will be responsible for the merchandise once it is lowered to the ground.
  • Definite Delivery: For an additional fee, our freight carriers will deliver at a specific time. Please contact Customer Service at Toll Free 1-877-877-5655.
  • Delivery Appointment: For an additional fee, our freight carriers will call you in advance to coordinate delivery. If the carrier attempts delivery at the time of the appointment and you are unavailable, redelivery fees will apply. Please contact Customer Service at Toll Free 1-877-877-5655.
  • Residential Shipping: Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided to FSW be incorrect, FSW reserves the right to back charge the purchaser upon receipt of the delivery charges.
  • International Shipping: We do not ship outside of the United States at this time. If you have a freight forwarder, we can work with you on shipping your desired products to them. Please note that we are unable to supply a freight forwarder for you. Call to set up freight forwarder deliveries.
  • FSW Direct: All FSW Direct product orders will ship the same day, unless the order is placed after 5pm CST for parcel items, 4pm CST for freight items, or on a federal holiday, in which case it will ship the next business day. If there is a limited quantity of an FSW Direct product in the warehouse, the order may be delayed.
Receiving Instructions

For receipt of freight shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.

  • Standard Delivery: Standard delivery, also known as curbside or “non-liftgate” delivery, involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require liftgate service.
  • Liftgate Delivery: If you have paid for the additional service of liftgate delivery, then the driver is required to lower the item to the ground for you. The driver is not required to remove the item from the truck or bring the item inside. If the truck has no liftgate, please contact us immediately for further instructions. If you have not paid for the additional service of liftgate delivery, you will be responsible to remove the item from the truck yourself.
  • Shortages: The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading while the freight carrier driver is physically present.
  • You Are Responsible: You are responsible to inspect all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items.
  • After unpacking, carefully inspect the items: Check all panels for dents and dings, paying extra attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact. If you find any significant damage or missing parts, call the Customer Service Department immediately at Toll Free 1-877-877-5655.
Damage Policy
  • If Any of Your Order is Damaged: If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.
  • Concealed Damage: In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.
  • If You Sign Your Name on the Freight Bill Without Noting Any Damages: If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belong to you.
  • You MUST contact our Customer Service Department: You MUST contact our Customer Service Department at Toll Free 1-877-877-5655 immediately, while the freight carrier driver is present to report any form of damages. They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or "cosmetic" damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible.

Please contact Customer Service at Toll Free 1-877-877-5655 by the end of the next business day to report a refusal, so that we may promptly submit a replacement order for you.

Refused Shipments & Unauthorized Returns
  • You Will Be Responsible: You will be responsible for full freight charges and applicable fees going both ways and a minimum 30% re-stocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by
Redelivery/Storage Fees
  • If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.
  • If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be recon signed to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and will need to be paid in full before redelivery is attempted.
  • In the event you have the freight carrier store your order for any amount of time other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to, we reserve the right to bill those charges back to you. You will also be responsible for damages that may happen during storage. Should you decide to keep any order that is damaged during storage, our Damage Policy will be followed. Should you decide to refuse any order damaged during storage, our Refused Shipments Policy will be followed.
  • Please contact Customer Service at Toll Free 1-877-877-5655 in the event of redelivery or reconsignment.
Cancelled Orders
  • If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees.
  • Custom & Special Orders: If you have placed an order for a custom or special order item, it may be cancelled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

Please contact Customer Service at: Toll Free 1-877-877-5655 with any questions.


Information We Collect

The information we gather from customers helps us personalize and continually improve your shopping experience at Here are the types of information we gather.

We receive and store any information you enter on our Web site or give us in any other way. We DO NOT store credit card information. You can choose not to provide certain information, but this can limit your access to many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

By providing your email address you agree to receive marketing emails from and may unsubscribe at any time. We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses


Food Service Warehouse uses “cookies” to improve our customer’s shopping experience. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.

Information Sharing

Information about our customers is an important part of our business, and we are NOT in the business of selling it to others.

We work in conjunction with other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments, and providing customer service. They have access to address information needed to perform their functions, but may not use it for other purposes.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

Information Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser window when finished using a shared computer.

Protecting Children's Privacy adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.


All of the Content you see on this Web site, including, for example, all of the textual descriptions, graphics, designs, page headers, images, and illustrations (collectively “Content”) is protected by copyright or other proprietary rights, and these rights are valid and protected by copyright or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and FSW owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

FSW reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer of sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

The logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by FSW and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.


The material provided here contains general information about the design and usage of certain LLC products. This information is provided for your benefit without warranty, and may not be applicable to the product you have purchased or wish to purchase. This material is not to be taken as manufacturer-provided advice or otherwise as an accurate or complete warning of the potential risks of using any product, and none of the representations on this website should be relied on for the design, use, or installation of any of our products. Consult your owner's manual and warranty documents for all products before use, or contact one of our representatives with any questions, and do not install or use any product without understanding its operation, risk, and safety features beforehand. Your use of this website is conditional on your understanding, and assumption of the risk of, the proper use and installation of all LLC products.

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