Once you place an order with FSW, we will run an authorization on your credit card for the amount of the order. This authorization is how your bank or credit card issuer communicates to us as to whether the card used is valid and adequate credit is available. If you look at your bank or credit card account online during this process, you may see that the sale is "pending". This is not the charge; it is only the authorization request. However, the amount of the funds being held for authorization may reduce the amount of credit available during this process. Your card will only be charged once your order is reviewed and processed by our staff.
It's important to take note that the length of time an authorization is held is decided by each individual financial institution. If you have any questions regarding an authorization, please contact the issuing financial institution of your card.
FSW will charge your credit card at the time your order ships. If your order includes several shipments, your card will be charged the total amount at the time of the first shipment.
Please call our Sales team at 1-877-877-5655 to place an order by check. The check must be issued from a U.S. bank; we do not accept international checks of any kind. Upon receipt of the check, we will verify with your bank that the account is active and funds are available, prior to processing your order. There may be a waiting period of up to 12 business days as your check clears prior to processing your order, if we are unable to verify information on your account.
FSW prefers that all online orders be secured with a credit card payment. We accept Visa, MasterCard, American Express and Discover. All orders undergo a screening process to verify purchases are authorized by the cardholder. We will contact you if we require further information to process your transaction.
FSW lists all prices in U.S. Dollars. If you are ordering form outside of the United States, the conversion of funds to your local currency will be reflected in your credit card statement. The rate of exchange will be determined when the item ships, not when the order is placed. Your credit card issuer may charge an additional currency conversion fee. If you have questions about this additional charge, please contact your financial institution.
Sometimes buying new equipment is a little out of reach, that's why FSW offers a leasing program through a third-party lender to qualified candidates. If you are interested in leasing your next equipment order, begin by calling our Sales team at 1-877-877-5655 to get a quote on your order. Then, visit the online Financing Center to apply.
In most cases, prepaid credit cards are accepted for payment. It's important to note that different credit card companies have separate policies for the hold time on authorizations. If you have any questions about how authorizations work with your prepaid card, please contact the issuing credit agency.
FSW does not accept purchase orders online. In some cases, purchase orders can be accepted for large account customers. If you would like to know if you qualify for buying via purchase order, please call our Sales team at 1-877-877-5655.
FSW will accept payment via wire transfer. If you would like to pay for an order by wire transfer, please call our Sales team at 1-877-877-5655 for assistance. This is the preferred method of payment for customers located outside of the US.
All return requests are subject to FoodServiceWarehouse.com approval. No returns will be accepted or credited without prior authorization from FoodServiceWarehouse.com.
All of our products come with the standard manufacturer's warranty.
The shipping charge is calculated within our system based on the dimensions, weight, freight class and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.
For receipt of freight shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.
Please contact Customer Service at Toll Free 1-877-877-5655 by the end of the next business day to report a refusal, so that we may promptly submit a replacement order for you.
Please contact Customer Service at: Toll Free 1-877-877-5655 with any questions.
The information we gather from customers helps us personalize and continually improve your shopping experience at FoodServiceWarehouse.com. Here are the types of information we gather.
We receive and store any information you enter on our Web site or give us in any other way. We DO NOT store credit card information. You can choose not to provide certain information, but this can limit your access to many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
By providing your email address you agree to receive marketing emails from FoodServiceWarehouse.com and may unsubscribe at any time. We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses FoodServiceWarehouse.com.
Food Service Warehouse uses “cookies” to improve our customer’s shopping experience. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.
Information about our customers is an important part of our business, and we are NOT in the business of selling it to others.
We work in conjunction with other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments, and providing customer service. They have access to address information needed to perform their functions, but may not use it for other purposes.
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of FoodServiceWarehouse.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser window when finished using a shared computer.
FoodServiceWarehouse.com adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
All of the Content you see on this Web site, including, for example, all of the textual descriptions, graphics, designs, page headers, images, and illustrations (collectively “Content”) is protected by copyright or other proprietary rights, and these rights are valid and protected by copyright or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and FSW owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.
FSW reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer of sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.
The logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by FSW and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
The material provided here contains general information about the design and usage of certain FoodServiceWarehouse.com LLC products. This information is provided for your benefit without warranty, and may not be applicable to the product you have purchased or wish to purchase. This material is not to be taken as manufacturer-provided advice or otherwise as an accurate or complete warning of the potential risks of using any product, and none of the representations on this website should be relied on for the design, use, or installation of any of our products. Consult your owner's manual and warranty documents for all products before use, or contact one of our representatives with any questions, and do not install or use any product without understanding its operation, risk, and safety features beforehand. Your use of this website is conditional on your understanding, and assumption of the risk of, the proper use and installation of all FoodServiceWarehouse.com LLC products.