Food Service Warehouse
1-877-877-5655

HELP CENTER

CONTACT US

Call Us
1-877-877-5655

Monday-Friday, 7:00am-5:00pm MST

Have Customer Service Call You

Thousands of answers are waiting for you! Let one of our experts assist with your next purchase.
Let Us Call You

Mail Us

Food Service Warehouse
84 Inverness Circle East
Englewood, CO 80112

FREIGHT INSTRUCTIONS

Failure to follow these instructions properly may forfeit any possible damage claims. We cannot be held responsible for orders not fully inspected before signing for delivery. We highly recommend you print this document and have it with you on the day of delivery. Under no circumstances should you let the driver pressure you into signing unless you are satisfied. If you encounter any issues with the driver, please contact the Customer Service Team at Toll Free 1-877-877-5655 from 7:00am-5:00pm Mountain Time for further advice.

The driver will bring the item to the edge of the truck.

If you did not request liftgate service you will be required to remove the item from the truck yourself. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. The driver is not expected to remove the item from the truck or to bring the item inside. If you would prefer a liftgate delivery, please contact us prior to the delivery date.

Inspect the outside of the package carefully for damage.

Any package that has visible external damage should be refused. Let the driver know that you are refusing the shipment due to damage. Immediately contact us at Toll Free 1-877-877-5655 so we can send a replacement item to you as soon as possible.

Unpack the item completely before signing for it.

Even if the packing materials appear to be in good order, it is your right and responsibility to fully inspect the item. You may take as much time as needed to completely unpack your purchase. The driver is required to wait while you do so.

Inspect the unit for any damage or missing parts.

After unpacking, carefully inspect the merchandise. Check all panels for dents and dings, paying close attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact. If you find any significant damage or missing parts, call customer service immediately. Some minor cosmetic damage can be repaired. Do not let the driver push you to sign. Call us and have the driver wait.

If you are fully satisfied, sign for the package.

If after uncrating and examining the item you are fully satisfied, sign for the package and enjoy your new purchase. If you have found minor cosmetic damage but wish to keep the item, please notate the damage clearly on the bill of lading before signing. Be advised that certain parts or panels cannot be replaced, and some cosmetic damage is irreparable. If you are uncertain about any aspect of the delivery, please do not sign anything and call customer service for further instructions.

ORDER PROCESSING

Not long after you place your order you will receive an Order Confirmation email. At this time that we will begin processing your order for shipment. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the immense number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 weeks, depending on both the manufacturer and the product type.

Pricing & Specifications

While we make every effort to ensure the accuracy of prices shown on our website, mistakes occasionally happen due to human error or supplier price changes beyond our control. If there is an error, we will inform you as soon as possible and give you the option of continuing with your order at the correct price, or cancelling the order. We will not process your order until we have your instructions. If we are unable to reach you using the contact details you have provided, we will treat the order as cancelled and notify you in writing.

  • Prices and specifications are subject to change without notice.
  • We reserve the right to refuse orders where information has been mis-published, including prices, promotions, and specifications.
  • Typographic, photographic, and/or descriptive errors are subject to correction.
  • Some of our products may feature optional items or accessories in the photographs shown on the website. If this is the case, we will note in the product captioning and description that not all of the items shown are included for the product at that price.
Shipping Notification

When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. Since most shipments come directly from the manufacturer it is likely that you will receive a separate shipping notification email for each item that you purchase.

SECURITY

FSW has gone to great lengths to protect you while shopping. We promise you will never need to worry about your personal information or credit card safety when purchasing from us. FSW guarantees that every transaction you make with us will be 100% secure. FSW uses Secure Sockets Layer (SSL), an encryption technology, so that we can keep your information safe at all times.

It is statistically safer to shop online at FSW than using your credit card at a local dealership, where a wide variety of employees may have access to your credit card number. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

INTERNATIONAL SUPPORT

Are you shopping from outside of the U.S.? Learn more about our freight –forwarding options and international credit card requirements.

Freight Forwarder Orders

We do not presently ship outside of the United States. However, customers may select a freight forwarder in the United States as the shipping address. We do not recommend specific freight forwarders due to liability reasons. Once the order is delivered to the designated freight forwarder in good condition, FoodServiceWarehouse.com waives all responsibility. The customer is responsible for all taxes, duties and fees associated with exporting the product, and all associated paperwork. Warranties may be invalid outside of the United States. We require that customers provide us with the end destination shipping address (after the product leaves the freight forwarder). Additional mandatory charges (voltage upcharges, warranty activation) may apply for international shipments which vary by manufacturer.

Credit card orders shipping to freight forwarders, or to any third party who is not the end recipient (moving/storage company, mail center, etc.), are subject to the below international credit card document requirements (even if the card has a U.S. billing address).

International Credit Card Orders

First-time credit card customers may be asked to provide the following information. We are vigilant in protecting the identity of our customers, and reserve the right to decline credit card transactions if, after reviewing the below documents, we cannot authenticate the transaction as being authorized by the card holder.

Credit card orders shipping to freight forwarders, or to any third party who is not the end recipient (moving/storage company, mail center, etc.), are subject to the below international credit card document requirements (even if the card has a U.S. billing address).

  • Credit card authorization form
  • Photo ID (government issued)
  • Front/back copies of the credit card (please black out the account number except for the last 4 digits)
  • If applicable, Contract of Payment (1 page document explaining the electrical specifications of the product ordered, shipping policy, and warranty)
Customers may opt to send a wire payment in lieu of the above documents. Wire payments are subject to a 1% discount.

Our ordering system cannot presently accept addresses outside of the United States. We therefore recommend that you phone us to place orders shipping to freight forwarders or using international credit cards. If you finalize an online order with an incorrect billing address, the order will be held up in our verification queue, and we will contact you for the above information.

    Back to Top