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International Customers

International Support

Are you shopping from outside of the U.S.? Learn more about our freight –forwarding options and international credit card requirements.

Freight Forwarder Orders

We do not presently ship outside of the United States. However, customers may select a freight forwarder in the United States as the shipping address. We do not recommend specific freight forwarders due to liability reasons. Once the order is delivered to the designated freight forwarder in good condition, FoodServiceWarehouse.com waives all responsibility. The customer is responsible for all taxes, duties and fees associated with exporting the product, and all associated paperwork. Warranties may be invalid outside of the United States. We require that customers provide us with the end destination shipping address (after the product leaves the freight forwarder). Additional mandatory charges (voltage upcharges, warranty activation) may apply for international shipments which vary by manufacturer.

Credit card orders shipping to freight forwarders, or to any third party who is not the end recipient (moving/storage company, mail center, etc.), are subject to the below international credit card document requirements (even if the card has a U.S. billing address).

International Credit Card Orders

First-time credit card customers may be asked to provide the following information. We are vigilant in protecting the identity of our customers, and reserve the right to decline credit card transactions if, after reviewing the below documents, we cannot authenticate the transaction as being authorized by the card holder.

Credit card orders shipping to freight forwarders, or to any third party who is not the end recipient (moving/storage company, mail center, etc.), are subject to the below international credit card document requirements (even if the card has a U.S. billing address).

  • Credit card authorization form

  • Photo ID (government issued)

  • Front/back copies of the credit card (please black out the account number except for the last 4 digits)

  • If applicable, Contract of Payment (1 page document explaining the electrical specifications of the product ordered, shipping policy, and warranty)


Customers may opt to send a wire payment in lieu of the above documents. Wire payments are subject to a 1% discount.

Our ordering system cannot presently accept addresses outside of the United States. We therefore recommend that you phone us to place orders shipping to freight forwarders or using international credit cards. If you finalize an online order with an incorrect billing address, the order will be held up in our verification queue, and we will contact you for the above information.

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